The traditional focus of managing customer experience has always been the contact centre. This is understandable as the customer service process has...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
Since the start of the Covid-19 pandemic I have been arguing that the widespread move by the Business Process Outsourcing (BPO) industry...
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
It is with great pride that today we announce Intelligent Sourcing is the new home of UK & Ireland Impact Sourcing Chapter. ...
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...