Posts By Intelligent Sourcing
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5.3KOpinionTrends shaping South Africa’s Global Business Services industry in 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
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5.8KNewsDon’t Fear The Gig Worker: GigCX And The Employment Reboot
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...
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5.0KNewsNew expectations for CX In 2022: Gigs and virtual contact centers
It’s still early in 2022, so there is just enough time to make a few predictions for the year ahead in CX....
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2.7KSpecial ReportsScotland: The growing opportunity
Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
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5.6KImpact Sourcing Chapter UK&IImpact Sourcing special report 2022
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of adoption in India under the banner of ‘Rural...
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4.1KIndustry EventsThe UK National Contact Centre Awards 2022
Celebrating their 27th year in 2022, the UK National Contact Centre Awards are the longest running and the most highly respected programme...
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3.2KNewsCollapsing the Supply Chain: Top 14 Start-ups redefining real-time transportation visibility
Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...
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4.3KNewsTop 5 CX predictions for 2022
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....
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4.8KDownloads
The Next Era in Talent Management: Leveraging a Once-in-a-Lifetime Strategic Shift
COVID-19 significantly disrupted lives, businesses, and how work is executed. As we slowly emerge from the pandemic, businesses are facing an unprecedented...
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News
TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021
TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
