Posts By Intelligent Sourcing
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3.1KImpact Sourcing Chapter UK&IIntelligent Sourcing becomes the UK&I home of Impact Sourcing
It is with great pride that today we announce Intelligent Sourcing is the new home of UK & Ireland Impact Sourcing Chapter. ...
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4.7KOpinionAI ethics is being treated as a passing fad
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
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3.6KOpinionIs it time to turn the lights out on GBS?
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
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6.4KWebinarsABBYY Reimagine – It’s time to accelerate your business
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
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3.1KOpinionBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
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3.3KDownloadsPost Pandemic outsourcing trends for CEO’s
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
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2.5KDownloadsRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
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4.1KDownloadsBusiness Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
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2.7KOpinionDemand for virtual agents will put pressure on recruitment supply
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
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5.3KPodcastCX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
