There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...