Posts By Intelligent Sourcing
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74WebinarsChange is good: Transformation through technology & Business Services to drive your organisation and the global economy
Join IAOP, February 16-19, 2021 for this VIRTUAL experience! Our industry delivers strategic value through a global eco-system comprised of over 10 million...
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47WebinarsThe Future is Calling: Contact Centers in Crisis
Wednesday, January 27, 9 am PST, 9 am CST, 10 am EST, 4 pm BST, 8:30 pm IST Everest Group’s Sharang Sharma will share...
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93WebinarsVirtual future of the contact centre conference
10th-11th February 2021 The Evolution of Customer Contact in a Rapidly Changing Consumer Environment In times of unprecedented and fast-moving changes in...
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337DownloadsNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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299OpinionBPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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394PodcastCX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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342Downloads
Everest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
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483Opinion
Top 5 BPO CX predictions for 2021
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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759PodcastYour chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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772PodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
