Posts By Intelligent Sourcing
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131NewsOutsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is...
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393NewsSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
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680OpinionBPO’s Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way
By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing...
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959DownloadsCX roles of the future 2035
Welcome to a new era in customer experience (CX) Change is no longer coming — it’s now. AI technologies have rapidly become...
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1.0KPodcast
CX Files: What Do CX Suppliers Need To Bring To The Table?
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year...
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1.2KOpinionA CX “Turning Point”: Did 2024 Teach Us the Dangers of Putting Budgets Before Experience?
2024 will be remembered as a “turning point” year, especially for the customer experience (CX) industry. It was a year when companies...
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1.5KOpinionBecoming a GenAI Mature Organisation through Strategic Sourcing
Generative AI (GenAI) has taken the world by storm since its introduction by OpenAI in November 2022. Professional outlets have been quick...
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1.4KOpinionWhat Is The Value Of Social Sales In B2B Today?
Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the...
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1.5KImpact Sourcing Chapter UK&IWhen Second Chances Are Denied, Everyone Loses
Over the past year, I’ve taken calls from women I’ve mentored—formerly incarcerated and working hard to rebuild their lives. These are the...
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3.4KPodcastUnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX
Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks...
