Intelligent Sourcing, Author at Intelligent Sourcing

Podcast: The next normal – Part 1: Building back better customer relationships

TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...

714

Downloads

Getting your business in order through Integrated Order Management

The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics...

820

Podcast

Talking Sourcing: Beyond Cloud

A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...

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Podcast

Gig CX Debate: Who is really using the gig economy in CX and why?

In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...

483

Impact Sourcing Chapter UK&I

Business boost for Stranraer as new hub creates 100 jobs

A leading customer service provider has announced the opening of a new Stranraer base as part of a £1m investment which will...

486

Opinion

Work from Home: 3 underrated impacts we should be talking about

When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...

943

Downloads

Georgia – A next-wave eastern European location for outsourcing excellence

Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....