Posts By Intelligent Sourcing
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214WebinarsWebinar : How to navigate the complexity of Digital Transformation
Today’s contact centre is much more than just a place to answer calls. Traditional call centres are evolving into customer experience hubs...
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274NewsShould you scrap all your planned webinars?
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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318Impact Sourcing Chapter UK&IEmbracing Impact Sourcing in the Global Business Services Sector
By applying impact sourcing, the GBS sector can make a fundamental difference in the lives of disadvantaged and disabled youth who would...
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340DownloadsFederated Learning: Comparisons, Benefits and application
Organizations have identified Artificial Intelligence (AI) as a quintessential enabling layer in their digital transformations. As AI adoption increases, so too does...
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437OpinionWFH: Securing The Future For Your Organization
This is an extract from my new book ‘WFH: Securing The Future For Your Organization.’ The book was published at the end...
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668OpinionOutside In – ‘Anything as a Service’ Includes CX And Cars!
I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...
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519OpinionA focus on Work-Life-Balance must be an integral part of the new normal
One of the benefits mentioned most often by employees and employers that are now using a work-from-home (WFH) delivery model is the...
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687OpinionCX As A Service (CXaaS) Embraces the Opportunities Offered in the Cloud
The traditional focus of managing customer experience has always been the contact centre. This is understandable as the customer service process has...
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620PodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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378Downloads
Building a Healthy Transformation Pipeline through Hybrid Process Mining
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
