Intelligent Sourcing, Author at Intelligent Sourcing

Top 5 CX predictions for 2022

As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....

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The Next Era in Talent Management: Leveraging a Once-in-a-Lifetime Strategic Shift

COVID-19 significantly disrupted lives, businesses, and how work is executed. As we slowly emerge from the pandemic, businesses are facing an unprecedented...

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TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021

TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...

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Face to face again

London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...

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Going environmental with your business efficiency measures

In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...

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The Next Normal – Part 2: Building Back Better Customer Relationships

Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...

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Podcast: The next normal – Part 1: Building back better customer relationships

TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...

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Getting your business in order through Integrated Order Management

The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics...