Posts By Intelligent Sourcing
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177Impact Sourcing Chapter UK&ISouth Africa awarded Top 2021 most favored Global Offshore CX Delivery Location
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
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126DownloadsFrom dissatisfaction to delight: Sustaining client satisfaction in the post-pandemic world
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
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308Impact Sourcing Chapter UK&IA day of 1000 opportunities
There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready...
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197OpinionConfusion Reigns: Understanding CX ecoSystem complexity
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
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276Impact Sourcing Chapter UK&IIntelligent Sourcing becomes the UK&I home of Impact Sourcing
It is with great pride that today we announce Intelligent Sourcing is the new home of UK & Ireland Impact Sourcing Chapter. ...
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276OpinionAI ethics is being treated as a passing fad
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
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325Impact Sourcing Chapter UK&ITijuana’s call centers offer a lifeline to deportees struggling to live in Mexico
Call centers in Tijuana are booming and deportees who spent most of their lives living in the United States are a large...
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440OpinionIs it time to turn the lights out on GBS?
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
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334WebinarsABBYY Reimagine – It’s time to accelerate your business
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
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464OpinionBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
