Posts By Intelligent Sourcing
-
398NewsWhat’s next for CX?
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
-
252NewsKey lessons from CXO 2022
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
-
434OpinionThe Importance of Recruitment on CX
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
-
449NewsDon’t delude yourself that technology will solve all service problems
Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...
-
2.5KDownloadsWisdom of the Crowd: The Gig Delivery Model in Trust and Safety
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
-
1.9KDownloadsThe State of HR in Shared Services
In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at...
-
787DownloadsThe top 5 trends shaping the SSO space right now!
The COVID-19 pandemic has changed the future of work as we know it. There are a number of challenges facing shared services...
-
1.2KIndustry EventsShared Services & Outsourcing Week Autumn
Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. At SSOW...
-
1.2KNewsDigital nomads can fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
-
1.0KDownloads
Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
