Posts By Intelligent Sourcing
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227NewsWhat are the benefits of Global Outsourcing?
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
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494NewsHow to overcome recruitment problems in today’s financial industry
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
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332NewsThe most important CX trends to focus on in 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
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549NewsContent moderation is nasty, but essential. How do we make it better?
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
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457NewsGBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
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550NewsDawn of the Planet of the Bots
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
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440Opinion
Collections with care
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
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439OpinionHuman or digital? It’s about right time, right place
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
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423OpinionSupporting customers through the cost of living crisis will be key to maintaining loyalty
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
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425Downloads
How to Accelerate through Economic Disruption: Strategies for the UK&I and European Markets
The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...
