Posts By Intelligent Sourcing
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148NewsOwning the Agent: How Sourcing Shapes Agentic AI in Procurement
Agentic AI is no longer a recommendation engine sitting beside the procurement team. It monitors suppliers, screens risk, drafts tenders, and in...
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90OpinionEurope and the Nearshore: 2026
Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report is the...
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113NewsMaybe Procurement’s Biggest Job Hasn’t Even Started Yet
What if procurement’s biggest opportunity in the age of AI is not making procurement faster What if it is helping organisations become...
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206Industry EventsCCW Europe Summit
The CCW Europe Summit is the leading meeting place for customer experience, customer contact and service leaders across Europe. Taking place in...
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576OpinionComplex climate change dynamics that feed directly into reputation and trust
It feels timely that, as I sit down to write this blog, we are in the middle of another heatwave here in...
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2.2KOpinionNew research underlines importance of accredited BPO providers
Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...
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1.9KOpinion
2026 CX & BPO Trends to Watch
Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...
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1.8KOpinionBeyond GenAI: Why Agentic AI Is the Real Transformation Wave
Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...
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7.4KOpinionAI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams
Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...
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1.3KNewsThe future of outsourcing? Build smarter, elevate faster, return stronger
Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...
