Posts By Intelligent Sourcing
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220WebinarsShifting Back: How to prepare for what’s next in the contact centre.
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility of indefinite shop and outlet closures,...
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97WebinarsWhat EDOs/IPAs Need to Know To Drive BPO Investment Post-COVID19
Time June 3, 2020 10:30 AM in Eastern Time (US and Canada) Description Key learnings from this exclusive event will include: •...
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156VideoDOWNTOWN DEN #056 | IMPACT SOURCING
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
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115WebinarsThe impact of COVID-19 on Outsourcing
Friday, May 29, 2020 2:00 PM British Summer Time Find out how BPO providers are adapting and supporting their clients during this...
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271PodcastIAOP Pulsecast : The evolution of socially responsible outsourcing
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
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184WebinarsWebinar Alert: Global Insights for the South African CX and BPO Industry
Date: 25th May 2020 Time: 14:00 (CAT) Duration: 45 minutes Join us as we bring together a panel of South African and international BPO and...
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257OpinionSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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309PodcastCX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
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347Video
Lessons from the Lockdown – An up-to-the-minute Virtual Conference
Stephen Loynd has spent his career observing, analysing and commenting on the information and communications revolution spreading across the planet and in...
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358DownloadsAssessing the Impact of Recession on Business Process Services Providers
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
