Opinion
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100Can India and the Philippines still lead global BPO when WFH is now essential?
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
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218Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...
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265Social media capabilities remain a major CX differentiator
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
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453Embracing the post-Coronavirus smart working revolution
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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625The BPO’s sent everyone home, but how secure is your data now?
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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519Less Effort, More Happy – CX essentials
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
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652Where Lies the future of the RPA industry
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
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687Can Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
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521Why Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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719Build Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
