December 14, 2022
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
December 12, 2022
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
November 24, 2022
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
October 31, 2022
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
October 25, 2022
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital...
October 16, 2022
In their efforts to improve customer interactions, CX leaders are challenged to optimize processes, improve cyber security / data protection, and empower...
October 12, 2022
A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was...
September 27, 2022
2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...