Opinion
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138Retail’s New Foot Fall: The Customer Service Team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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186Reflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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242TTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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246Creating Team environment in the “New Normal” Workplace – Post Covid-19
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
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251Outsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
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258SA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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548
The world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
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485
The outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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517Emerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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359How to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
