Opinion
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337Nicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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299BPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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483
Top 5 BPO CX predictions for 2021
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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825Top Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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912Feeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
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875What’s the Difference Between a Call Centre and a Contact Centre?
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
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954Leveraging Diversity for Success : Just don’t make it a slogan
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
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886ABBYY Digital Intelligence selected by Paragon Customer Communications to drive digital transformation
ABBYY, a digital intelligence company, has announced a collaboration with Paragon Customer Communications – the leading provider of insightful customer communications solutions...
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1.0KPartners must be part and parcel of crisis-ready digital transformation plans
For those in Business Process Outsourcing (BPO) the ongoing crisis has presented the chance to prove their mettle; are they an indispensable...
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1.2KHow to Nail your Black Friday CX Strategy
As COVID-19 continues to impact the economy and shoppers behaviour, Black Friday is set to be unlike any we’ve ever had. The...
