Opinion
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1.3KWhen will we scrap the WFH hybrid experiments and move to truly distributed work?
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
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927What is the impact of brand values on Customer Experience?
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
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1.2KFocus on retaining and attracting talent, or risk a collapse in essential service provision
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
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670ChatLingual and HGS announce new partnership to pioneer multilingual CX
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital...
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1.8KLeveraging Blockchain as a CX Disruptor
In their efforts to improve customer interactions, CX leaders are challenged to optimize processes, improve cyber security / data protection, and empower...
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1.4K
Is The Metaverse Heading For A Snow Crash?
A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was...
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1.8KThe CX Blockchain Institute Annual Report Reveals Blockchain’s Disruptive Impact on CX Industry
2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...
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1.3KThe Importance of Recruitment on CX
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
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1.7KThe intersect between Employee Experience and Customer Experience
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
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Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
