Opinion
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297Where Lies the future of the RPA industry
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
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343Can Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
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300Why Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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498Build Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
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387Master effortless CX with 4 Digital Transformation strategies
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
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496Rethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
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561Prospects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
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522Here’s some good news, There’s a simple fix for CX disruption
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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424
How Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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628COVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
