Opinion
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79Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?
October 3, 2023
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
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143
Is GigCX Changing The Future Of Work Itself?
September 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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131Evolving CX Environment Means Rethinking Ideal Agent Profile
September 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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405AI will destroy outsourcing…or will it?
September 4, 2023
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
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413More than a summer job: Service as a Profession
August 30, 2023
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
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495Are Metaverse Experiences the Future of Customer Support?
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
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A brief history of Impact Sourcing and why it’s important
August 24, 2023
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell,...
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513
Rise of the Gig Economy: The Risks May Outweigh the Rewards
August 14, 2023
There has been an abundance of discussion surrounding the freelance boom lately, to the point where it has gained its own label....
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804
ESG essential to BPO competitiveness
July 13, 2023
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis...
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Talent Management and Outsourcing: Unlocking the Potential of a Diverse Labour Market
July 12, 2023
In today’s ever-evolving global economy, companies are increasingly recognizing the immense value of a diverse and inclusive workforce. However, sourcing and retaining...
