ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...