The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
ABBYY, a digital intelligence company, has announced a collaboration with Paragon Customer Communications – the leading provider of insightful customer communications solutions...
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...