Posts By Intelligent Sourcing
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3.7KOpinionOutside In – ‘Anything as a Service’ Includes CX And Cars!
I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...
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3.4KOpinionA focus on Work-Life-Balance must be an integral part of the new normal
One of the benefits mentioned most often by employees and employers that are now using a work-from-home (WFH) delivery model is the...
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4.7KOpinionCX As A Service (CXaaS) Embraces the Opportunities Offered in the Cloud
The traditional focus of managing customer experience has always been the contact centre. This is understandable as the customer service process has...
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5.7KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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3.5KDownloadsBuilding a Healthy Transformation Pipeline through Hybrid Process Mining
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
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3.0KImpact Sourcing Chapter UK&IPutting the Impact Sourcing pieces together
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
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4.2KOpinion
Is the traditional high-volume BPO model dead?
Since the start of the Covid-19 pandemic I have been arguing that the widespread move by the Business Process Outsourcing (BPO) industry...
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4.2KImpact Sourcing Chapter UK&ISouth Africa awarded Top 2021 most favored Global Offshore CX Delivery Location
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
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2.4KDownloads
From dissatisfaction to delight: Sustaining client satisfaction in the post-pandemic world
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
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3.2KOpinionConfusion Reigns: Understanding CX ecoSystem complexity
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
