Podcast
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275What Is Happening With BPO Mega-Consolidation?
May 10, 2023
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
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4.3KTalking Sourcing: Beyond Cloud
August 18, 2021
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
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4.5K
Gig CX Debate: Who is really using the gig economy in CX and why?
August 13, 2021
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
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3.2K
CX Files Special Edition: South Africa
July 16, 2021
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
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4.0KBeyond the balance sheet: business and social value
May 4, 2021
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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3.7K
CX Files: Do Energy And Utility Companies Even Think Of CX?
February 19, 2021
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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4.0KCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
February 13, 2021
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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3.6K
CX Files : Transforming Agents Into Ambassadors
February 8, 2021
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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6.7K
CX Files: Transforming contact centre agents into brand ambassadors
February 5, 2021
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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4.3K
From Outsourcing to Orchestration
January 25, 2021
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
