Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...