Special Reports
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1.2KImpact Sourcing-Creating opportunities for businesses and communities
April 16, 2025
Impact Sourcing continues to be a key driver for many businesses looking at outsourcing whilst working alongside their CSR. We are seeing...
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4.7KLocation, Location, Location – 2024 and beyond
February 12, 2024
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring....
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3.6KImpact Sourcing Report 2023 – Let’s make an impact together
September 14, 2023
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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5.4KCustomer Vulnerability: Supporting vulnerable clients during straitened times
June 15, 2023
This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...
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5.6KSpecial Report: The Offshore Business Model
March 6, 2023
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. ...
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6.9KWhat’s next for CX?
September 23, 2022
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
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2.4KScotland: The growing opportunity
February 7, 2022
Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
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5.1K
Impact Sourcing special report 2022
February 3, 2022
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of adoption in India under the banner of ‘Rural...
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8.6KGeorgia – A next-wave eastern European location for outsourcing excellence
August 3, 2021
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
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8.5KJamaica: Gateway to the America’s
April 15, 2020
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
