Special Reports Archives - Intelligent Sourcing

Location, Location, Location – 2024 and beyond

February 12, 2024

No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring....

BPO locations special report

2.7K

Impact Sourcing Report 2023 – Let’s make an impact together

September 14, 2023

One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...

3.9K

Customer Vulnerability: Supporting vulnerable clients during straitened times

June 15, 2023

This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...

4.5K

Special Report: The Offshore Business Model

March 6, 2023

No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. ...

5.9K

What’s next for CX?

September 23, 2022

Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...

2.1K

Scotland: The growing opportunity

February 7, 2022

Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...

4.8K

Impact Sourcing special report 2022

February 3, 2022

Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of adoption in India under the banner of ‘Rural...

Impact Sourcing 2022

7.5K

Georgia – A next-wave eastern European location for outsourcing excellence

August 3, 2021

Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....