Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of adoption in India under the banner of ‘Rural...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...