Special Reports
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1.4KSpecial Report: The Offshore Business Model
March 6, 2023
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. ...
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2.8KWhat’s next for CX?
September 23, 2022
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
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647Scotland: The growing opportunity
February 7, 2022
Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
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3.4KImpact Sourcing special report 2022
February 3, 2022
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of adoption in India under the banner of ‘Rural...
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5.3KGeorgia – A next-wave eastern European location for outsourcing excellence
August 3, 2021
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
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7.4KJamaica: Gateway to the America’s
April 15, 2020
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
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497Impact Sourcing: Making a difference
April 11, 2020
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
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6.8KCustomer Experience: The Evolution
April 1, 2020
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
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4.0KJohor, Malaysia: The Emerging Hub
March 15, 2020
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
