Special Reports
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61Success begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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429Jamaica: Gateway to the America’s
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
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62Impact Sourcing: Making a difference
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
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278Customer Experience: The Evolution
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
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51Scotland: The growing opportunity
Offshoring and rightshoring come in many guises. The popular public image is of something driven by cost alone so core tasks end...
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273Johor, Malaysia: The Emerging Hub
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
