Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...