Posts By Intelligent Sourcing
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3.0KNewsDon’t delude yourself that technology will solve all service problems
Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...
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5.1KDownloadsWisdom of the Crowd: The Gig Delivery Model in Trust and Safety
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
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4.0KDownloadsThe State of HR in Shared Services
In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at...
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2.7KDownloadsThe top 5 trends shaping the SSO space right now!
The COVID-19 pandemic has changed the future of work as we know it. There are a number of challenges facing shared services...
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3.2KNewsDigital nomads can fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
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2.7KDownloads
Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
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Record customer service complaints point to trouble ahead unless businesses take action
Last month I wrote about the need for organisations to have a customer service reset in order to avoid the risk of...
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3.4KImpact Sourcing Chapter UK&IMaking an impact on unemployment & economic growth
Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing....
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Learning Experience Platforms (LXPs): The key to effectively upskilling and reskilling talent
With rampant talent shortages and rapid advances in technology, organizations across the globe are feeling the urgency to upskill and reskill their...
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Why Customer Experience is a Key Differentiator in the Banking Industry & How the Industry Is Set to Change for Consumers
Customer Experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks – and financial institutions in general –...
