Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...