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Intelligent Sourcing

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Opinion

BPOs must prepare for economic uncertainty

The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...

ChatLingual accelerates global expansion with UK headquarters

ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...

The urgent need for moral leadership

In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...

Why Employee Engagement Matters More Than Ever for the BPO Call Center

In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...

An innovative impact sourcing solution created and tailored for the GBS industry to create careers

” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...

Humanising the Customer Journey

When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

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Opinion
Why Employee Engagement Matters More Than Ever for the BPO Call Center

In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction,...
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Downloads

With all the latest AI and RPA technologies available on the market its hard...
706

News
BPOs must prepare for economic uncertainty

The uncertainty that has pervaded business since early 2020 shows little sign of abating. ...
575

Downloads
4Cs to Successfully Attain Business Agility in GBS Organizations

Business agility has taken center stage for enterprises as they strategize to quickly adapt...
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Opinion
The urgent need for moral leadership

In times of crisis, when uncertainty is rife, leaders who can inspire trust and...

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