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Intelligent Sourcing

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Opinion

Nicaragua – An Established Location for Outsourcing Excellence

Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...

BPO hidden offshore gems Part 1 – Mangalore

In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...

Top Performing Technology, Tools and Trends in Contact Centres

Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...

Feeding information to hungry robots: 6 actions for creating your strategic roadmap for automation

Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...

What’s the Difference Between a Call Centre and a Contact Centre?

Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...

AI and Data Strategies Reshaping the Future of Work

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

463

Downloads
Nicaragua – An Established Location for Outsourcing Excellence

Over the past two decades, the growth of different outsourcing jurisdictions has been a...
452

Podcast
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021

The first CX Files podcast of 2021 features a look to the future with...
386

Downloads
Everest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme

While 2020 has been challenging on multiple fronts, many organizations have seen the positive...
354

Opinion
BPO hidden offshore gems Part 1 – Mangalore

In the spirit of business continuity, CX decision-makers in major demand markets are looking...
212

Podcast
From Outsourcing to Orchestration

The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our...

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