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Opinion

Top 5 CX predictions for 2022

As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....

TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021

TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...

Unrest means BPOs need to leverage Europe’s nearshore diversity

No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...

Face to face again

London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...

Going environmental with your business efficiency measures

In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...

Jamaica sustains CX BPO momentum

As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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Top 5 CX predictions for 2022

As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year,...

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