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Intelligent Sourcing

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Opinion

What’s the Difference Between a Call Centre and a Contact Centre?

Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...

AI and Data Strategies Reshaping the Future of Work

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...

How more IoT and less face-to-face contact keeps customers happy

This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...

How automation is helping to drive better business outcomes

As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...

Leveraging Diversity for Success : Just don’t make it a slogan

If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...

Partners must be part and parcel of crisis-ready digital transformation plans

For those in Business Process Outsourcing (BPO) the ongoing crisis has presented the chance to prove their mettle; are they an indispensable...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

442

News
How automation is helping to drive better business outcomes

As we head into another lockdown, demand for online shopping has never been greater...
430

News
CXFiles Podcast: The Road To 2021 And The New Normal

The latest episode of the CX Files podcast features the CEO of Transparent BPO,...
408

News
AI and Data Strategies Reshaping the Future of Work

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data,...
271

Opinion
What’s the Difference Between a Call Centre and a Contact Centre?

Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels...
News
How more IoT and less face-to-face contact keeps customers happy

This year has seen a mass transition to remote working unlike anything in history,...

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