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Intelligent Sourcing

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Opinion

When will we scrap the WFH hybrid experiments and move to truly distributed work?

What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...

What is the impact of brand values on Customer Experience?

Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...

Focus on retaining and attracting talent, or risk a collapse in essential service provision

Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...

Leveraging Blockchain as a CX Disruptor

In their efforts to improve customer interactions, CX leaders are challenged to optimize processes, improve cyber security / data protection, and empower...

Is The Metaverse Heading For A Snow Crash?

A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was...

The CX Blockchain Institute Annual Report Reveals Blockchain’s Disruptive Impact on CX Industry

2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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When will we scrap the WFH hybrid experiments and move to truly distributed work?

What is the future of work-from-home (WFH)? This was the title of a recent...

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