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Intelligent Sourcing

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Opinion

Prioritising the Digital Labour Force, GigCX and Nearshore in Post-Pandemic Remote Customer Management.

Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...

BPO hidden offshore gems part 3 – Mexicali

The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...

Caribbean positioned as a UK CX delivery alternative

Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...

Nicaragua – An Established Location for Outsourcing Excellence

Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...

BPO hidden offshore gems Part 1 – Mangalore

In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...

Top Performing Technology, Tools and Trends in Contact Centres

Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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