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Intelligent Sourcing

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Opinion
Multimedia
- Video
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Opinion

The Importance of Recruitment on CX

Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...

The intersect between Employee Experience and Customer Experience

When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...

Don’t delude yourself that technology will solve all service problems

Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...

TEM: A Strategic Opportunity for Procurement

When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...

Productivity mining in the contact centre

We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...

Digital nomads can fuel Gig CX

Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

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News
TEM: A Strategic Opportunity for Procurement

When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments...
910

News
Productivity mining in the contact centre

We are half way through 2022 but reading about poor customer experience and staff...
835

News
The intersect between Employee Experience and Customer Experience

When considering how these two experiences work together, it’s a simple equation: Employee Experience...
450

News
Don’t delude yourself that technology will solve all service problems

Without doubt, technology has enabled organisations to make big strides in key aspects of...
434

Opinion
The Importance of Recruitment on CX

Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult....

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