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Opinion

Can India and the Philippines still lead global BPO when WFH is now essential?

On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...

Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness

Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...

Social media capabilities remain a major CX differentiator

Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...

Embracing the post-Coronavirus smart working revolution

Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...

The BPO’s sent everyone home, but how secure is your data now?

Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...

Less Effort, More Happy – CX essentials

Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

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Downloads
COVID-19 Impact and Response-Nearshoring of Services

As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand,...
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Organisations have faced a source of disruption unlike any in recent memory. In the...
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Podcast
Doing Well By Doing Good: The Future of Impact Sourcing

Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through...
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Hyper-personalization, Transformation, and CX Innovation

Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich,...

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