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Intelligent Sourcing

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Opinion
Multimedia
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Opinion

Will BPOs Embrace Transparency And Learning In The New Normal?

When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...

How intelligent (and integrated) automation can build resilience in the new normal

It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...

Work At Home well-being should be front of mind for BPO’S

Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...

Is The CX Industry Leading Others To The New Normal?

Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...

Is your team feeling isolated or lonely while working at home? Guess what, they’re not alone.

As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...

Beyond COVID-19: How to Get the Most out of Distributed Workforces

Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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Will BPOs Embrace Transparency And Learning In The New Normal?

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