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Intelligent Sourcing

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Opinion

Impact Sourcing Chapter UK&I

South Africa awarded Top 2021 most favored Global Offshore CX Delivery Location

The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...

Has COVID changed online shopping forever?

When the first lockdown started last year all non-essential retail stores were closed. Most of these companies had to start developing a...

Impact Sourcing Chapter UK&I

A day of 1000 opportunities

There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready...

Confusion Reigns: Understanding CX ecoSystem complexity

In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...

AI ethics is being treated as a passing fad

Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...

Providing CX solutions isn’t outsourcing, it’s orchestrating

A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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Impact Sourcing Chapter UK&I
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By David Frydlinger, Kate Vitasek, Jim Bergman, and Tim Cummins Contracting in the New...
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The Path to Collaborative Bidding

As companies move up the sourcing continuum, they likely will find that the typical...
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Intelligent Sourcing becomes the UK&I home of Impact Sourcing

It is with great pride that today we announce Intelligent Sourcing is the new...

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