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Intelligent Sourcing

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Opinion

Digital nomads can fuel Gig CX

Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...

Record customer service complaints point to trouble ahead unless businesses take action

Last month I wrote about the need for organisations to have a customer service reset in order to avoid the risk of...

Why Customer Experience is a Key Differentiator in the Banking Industry & How the Industry Is Set to Change for Consumers

Customer Experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks – and financial institutions in general –...

The rise of vulnerability and exclusion: supporting customers through challenging times

Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with...

You may be surprised to know who’s really in prison

If I made a list of all my mistakes it would take a while to apologize for all of them. I think...

Unleashing the Power of AI for Business Transformation

Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption....

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Popular Posts

1.7K

News
Record customer service complaints point to trouble ahead unless businesses take action

Last month I wrote about the need for organisations to have a customer service...
698

Downloads
The State of HR in Shared Services

In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins,...
630

Industry Events
Shared Services & Outsourcing Week Autumn

Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio...
514

News
Digital nomads can fuel Gig CX

Even before the pandemic hit, more and more workers began shunning the traditional office...
459

Downloads
Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?

In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading...

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