For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...