Georgia’s competitive profile in voice and non-voice business process services and IT positions the...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated...
Outsourcing is all about saving money – as long as you’re doing it in...
Customers in all industries share one thing in common: they want a good experience....
Offshoring and rightshoring come in many guises. The popular public image is of something...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
There’s no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn’t last long...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
Recruiting former members of the UK’s Armed Services is our way of supporting those prepared to put themselves in harm’s way on...
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...
