Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how...
Download this Strategy Guide from ttec and learn how making the move to an...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated...
Outsourcing is all about saving money – as long as you’re doing it in...
Customers in all industries share one thing in common: they want a good experience....
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
Stephen Loynd has spent his career observing, analysing and commenting on the information and communications revolution spreading across the planet and in...
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
