Without question, the past nearly three years have strained the customer management outsourcing community...
Offshoring and rightshoring come in many guises. The popular public image is of something...
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
There’s no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn’t last long...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
