By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO)...
2024 will be remembered as a “turning point” year, especially for the customer experience...
Generative AI (GenAI) has taken the world by storm since its introduction by OpenAI...
Mark Hillary’s new book has just been published and this time he is exploring...
Over the past year, I’ve taken calls from women I’ve mentored—formerly incarcerated and working...
Location, Location, Location – 2024 and beyond
Impact Sourcing Report 2023 – Let’s make an impact together
Customer Vulnerability: Supporting vulnerable clients during straitened times
Special Report: The Offshore Business Model
What’s next for CX?