Offshoring and rightshoring come in many guises. The popular public image is of something...
Impact Sourcing is something Intelligent Sourcing has always championed. From its early days of...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated...
Outsourcing is all about saving money – as long as you’re doing it in...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
There’s no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn’t last long...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...
When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
