Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how...
Download this Strategy Guide from ttec and learn how making the move to an...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated...
Outsourcing is all about saving money – as long as you’re doing it in...
Customers in all industries share one thing in common: they want a good experience....
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
