Latest opinion piece by Mark Hillary How do we make sense of the world...
The perception of outsourcing as a mere cost-cutting tactic is a relic of the...
Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional...
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low...
Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually...
Location, Location, Location – 2024 and beyond
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Special Report: The Offshore Business Model
What’s next for CX?
