Why should South African businesses consider impact sourcing? In conversation with Aeysha Coetzee-Ismail. The Covid pandemic has had an impact on every...
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
Outsourcing services have transformed profoundly as a result of the pandemic; evolving client needs and operating models; the advent of new technologies...
London Feb 2022: Intelligent Sourcing, the leading independent content platform for the sourcing community has engaged in a partnership with CCP (Contact...
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...