4Cs to Successfully Attain Business Agility in GBS Organizations

Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations are adopting a decentralized governance structure with multiple communication channels to enable a greater sense of ownership across levels. They are also leveraging cross-functional teams, flexibility, technology, and innovation to ensure agility across the organization.

In this report, we explore the 4Cs to successfully attain business agility in a Global Business Services (GBS) organization: commitment, collaboration, competence, and construct. We also recommend steps to boost the 4Cs and best practices to attain agility.


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