Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations are adopting a decentralized governance structure with multiple communication channels to enable a greater sense of ownership across levels. They are also leveraging cross-functional teams, flexibility, technology, and innovation to ensure agility across the organization.
In this report, we explore the 4Cs to successfully attain business agility in a Global Business Services (GBS) organization: commitment, collaboration, competence, and construct. We also recommend steps to boost the 4Cs and best practices to attain agility.