Opinion

Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO

         

Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group.

 

This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing. In charge of leading Quantanite’s marketing efforts, Russell-Smith is responsible for developing marketing strategies, company value proposition, building awareness and positioning for the company’s brand. With 20 years’ experience in planning and leading comprehensive marketing strategies, Russell-Smith has most prominently worked within the outsourcing and customer experience sectors for brands including NICE Systems, Sitel and most recently TTEC.

 

Quantanite’s Atreya Chaganty, the group’s Chief Executive Officer said; “We are delighted to welcome both Andrew and Neil to our rapidly expanding team as we continue to accelerate our growth strategy. Andrew is an established business leader with proven leadership capabilities across the customer experience and outsourcing space, with great consulting expertise also. He will be a huge asset for our clients as we strive to design and deliver innovative solutions with amazing outcomes.”

Chaganty continued “Neil is an established marketeer with in-depth industry and ‘go to market’ experience that will pave the way for Quantanite to build a brand and value proposition we can be proud of. His knowledge and grip on the marketing mix will help us communicate our values and capabilities to differentiate Quantanite in what is an already crowded industry.”

Today’s announcement and the recent addition of a new Chief Financial Officer of the Quantanite Group reinforces the rapid global growth of the company.

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