Our latest deep-dive research report on Customer Behaviour launched last week made for fascinating reading. The research shows a complex and evolving...
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now the cost...
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...
Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...