If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes...
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...