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6.5KOpinionThe outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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3.0KDownloadsSuccess begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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4.3KOpinionEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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2.9KOpinionHow to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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3.8KOpinionNormal Sucked. Let’s Make Sure New Normal Doesn’t.
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
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4.8KOpinionYour Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
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3.7KPodcastCX Files: The Key Steps To A Fast Work-From-Home Strategy
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
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8.9KSpecial ReportsJamaica: Gateway to the America’s
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
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3.3KOpinionPreparing for the Unexpected; Ways to keep business continuity
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
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3.8KPodcast
CX Files: What is the ‘new normal’ after COVID-19
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
