The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all...
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
By now, it’s imperative to be considering starting a journey into robotics – switched-on businesses are likely to be doing something about...
Your business may only just be starting Senior executives and decision makers have heard the term “disrupted” so often it’s becoming a...