CX Files: What is the ‘new normal’ after COVID-19

Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in the UK and South Africa. In this episode of the podcast Matt takes us on a journey from talking about the difficulties of an overnight pivot to a work from home strategy to the future new normal for the CX industry.

Listen to the podcast here

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