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3.8KOpinionCan Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
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3.8KOpinionWhy Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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4.4KPodcastCX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
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5.0KOpinionBuild Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
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5.7KNewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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6.5KNewsBPO opportunity ripe in Mexico’s boarder communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
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3.2KOpinionMaster effortless CX with 4 Digital Transformation strategies
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
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5.1KOpinion
Rethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
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5.0KPodcastA Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
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3.7KOpinionProspects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
