-
3.9KOpinionTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
-
5.1KPodcastIAOP Pulsecast : The evolution of socially responsible outsourcing
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
-
5.6KOpinionCreating Team environment in the “New Normal” Workplace – Post Covid-19
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
-
3.8KOpinionOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
-
3.5KOpinionSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
-
4.0KPodcastCX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
-
7.8KNewsIndia is 2020’s most favored offshore location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by...
-
6.2KDownloadsAssessing the Impact of Recession on Business Process Services Providers
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
-
4.2KPodcastCX Files: Riding The Third Wave To A New Normal Of WAHA And Gigs
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
-
3.9KOpinion
The world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
