Businesses have difficulty in engaging with customers in the initial term – which is frustrating because companies spend a lot of time...
What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....