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3.9KPodcastCX Files: The Fourth Industrial Revolution – how is technology changing society
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
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3.5KOpinionThe phone is dead; long live the phone.
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
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3.7KOpinionShould Startups Be The Next Focus For CX Service Companies?
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
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8.1KOpinionAMLO aside, Mexico retains significant nearshore BPO value
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
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3.8KPodcast
CX FiIes: The Cost of CX Killing Innovation?
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
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4.3KDownloadsBetter than a crystal ball: insights into the future of talent
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
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5.0KOpinionDisruptive Trends set to Transform the Auto Industry
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
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7.3KOpinion
Facing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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3.1KPodcast
CX Files: Ryan Strategic Advisory – CX in 2019 and 2020
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
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2.9KPodcast
CX Files: Knowledge Executive – Blockchain in CX
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
