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5.6KPodcastNear Futurist: How customer support and CX can be enhanced by artificial intelligence.
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
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5.5KPodcastCX Files: Customer complaints and conflict resolution
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
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5.5KDownloadsAre you using the right application services pricing model?
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
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4.4KOpinionReducing Poverty through Employment
What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
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5.5KSpecial ReportsJohor, Malaysia: The Emerging Hub
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
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6.3KOpinionContact Centre outsourcers must address attrition meaningfully
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
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5.5KDownloads
The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets – a Practitioner’s Perspective
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
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7.1KOpinionStrategic Steering Of Automation: A Total value of Ownership Framework
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
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4.7KPodcast
CX Files: The CX Blockchain Institute
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
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6.9KOpinion
Belarus drives IT services value
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
