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Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
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Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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4.0KOpinionHow Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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3.6KOpinionCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
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Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
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3.3KOpinionRetail’s New Foot Fall: The Customer Service Team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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6.5KVideoDOWNTOWN DEN #056 | IMPACT SOURCING
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
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4.0KOpinionReflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
