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220Impact Sourcing Chapter UK&IWhen Second Chances Are Denied, Everyone Loses
Over the past year, I’ve taken calls from women I’ve mentored—formerly incarcerated and working hard to rebuild their lives. These are the...
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1.7KPodcastUnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX
Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks...
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The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact...
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1.5KOpinionEffective approaches to regulation can raise customer service standards and boost growth
One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality of their...
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1.8KDownloadsWhat Is The Value Of Social Sales In B2B Today?
Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the...
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2.1KOpinionThe Power of Emotional Connection: A Game-Changer for Customer Loyalty
In today’s competitive market, customer loyalty isn’t just a metric—it’s the cornerstone of sustainable growth. While many businesses focus on price, convenience,...
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2.2KDownloadsComplex Liability Clauses in Outsourcing Contracts
DLA Piper are excited to announce the release of their latest white paper, “Unpacking Complex Liability Clauses.” When it comes to drafting...
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2.2KOpinionAre Human-centric Experiences Possible with Gen AI? We Think So!
In a world where digital transformation is the norm, maintaining genuine human connections becomes our greatest challenge and opportunity. Gen AI isn’t just a...
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2.3KDownloadsLatest Research – The American Nearshore: 2024
Ryan Strategic Advisory is pleased to release its latest thought-leadership report, The American Nearshore: 2024. This document was written by Sean Goforth, Research Partner...
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Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based...
