Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company.
To compete today, you’ve got to be flexible. This holds true even in the contact centre world. Large physical structures, while still prevalent, are ceding ground to more flexible home-based associate models. In fact, research proves that the work-at-home workforce is growing four times faster than facilities-based associates.
- Research about who uses home-based agents and why, and the projected growth of the market
- The workforce management and productivity pay-offs of adding at-home agents
- How a flexible model impacts satisfaction and other customer experience areas