Posts By Intelligent Sourcing
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3.4KPodcastCX Files: What is the ‘new normal’ after COVID-19
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
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1.4KSpecial ReportsImpact Sourcing: Making a difference
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
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3.8KDownloadsHow Best-in-Class Organizations Leverage Intelligent Automation
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
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4.1KOpinion
Covid-19: What To Do Now And Planning For 2021
I received a message today from a European CEO that I work with and he just said: “…it’s crazy here!” That sums...
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3.2KPodcast
Coronavirus Analyst Insights “Plan For 18 Months of Disruption”
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...
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7.8KSpecial ReportsCustomer Experience: The Evolution
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
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5.2KPodcastNear Futurist: How customer support and CX can be enhanced by artificial intelligence.
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
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5.1KPodcastCX Files: Customer complaints and conflict resolution
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
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5.1KDownloads
Are you using the right application services pricing model?
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
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5.0KSpecial ReportsJohor, Malaysia: The Emerging Hub
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
