Posts By Intelligent Sourcing
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3.7KOpinionABBYY Digital Intelligence selected by Paragon Customer Communications to drive digital transformation
ABBYY, a digital intelligence company, has announced a collaboration with Paragon Customer Communications – the leading provider of insightful customer communications solutions...
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4.1KPodcastCX delivery from Mexico border communities
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
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3.5KOpinionBPO’s muct attack e-commerce CX opportunity
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
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10.6KVideoThe Basics of How AI Works with Andrew Burgess
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
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3.9KDownloadsIntelligent Automation in Business Processes (IABP) – State of the Market
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
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Opinion
Vodafone embeds purpose commitments in its supply chain
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
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5.9KOpinionHow Has The Pandemic Affected Contact Centres In The Philippines?
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
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4.9KDownloads
Insourcing – New motives and best practices for success
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
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4.2KOpinion
Will BPOs Embrace Transparency And Learning In The New Normal?
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
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4.5KOpinion
Is The CX Industry Leading Others To The New Normal?
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
