Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...