Posts By Intelligent Sourcing
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4.9KDownloadsThe Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets – a Practitioner’s Perspective
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
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4.2KPodcastCX Files: The CX Blockchain Institute
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
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3.6KPodcast
CX Files: The Fourth Industrial Revolution – how is technology changing society
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
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3.1KOpinionThe phone is dead; long live the phone.
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
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3.3KOpinionShould Startups Be The Next Focus For CX Service Companies?
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
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3.4KPodcast
CX FiIes: The Cost of CX Killing Innovation?
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
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3.9KDownloads
Better than a crystal ball: insights into the future of talent
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
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2.7KPodcast
CX Files: Ryan Strategic Advisory – CX in 2019 and 2020
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
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2.5KPodcast
CX Files: Knowledge Executive – Blockchain in CX
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
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Global CX blockchain report uncovers key CX and contact centre trends across different verticals
A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes...
