Posts By Intelligent Sourcing
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2.5KPodcastCX Files: Data Security And CX – How Do You Keep Customer Data Safe?
Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...
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2.3KPodcast
Global CX Benchmarking Research
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all...
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4.1KDownloadsThe RPO Market Is Dynamic … and So Is Pricing
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
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4.2KDownloads
COLA: Don’t be caught without it
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...
