Posts By Intelligent Sourcing
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5.8KVideoDOWNTOWN DEN #056 | IMPACT SOURCING
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
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4.6KPodcastIAOP Pulsecast : The evolution of socially responsible outsourcing
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
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3.1KOpinionSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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3.6KPodcastCX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
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5.5KDownloadsAssessing the Impact of Recession on Business Process Services Providers
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
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3.7KPodcastCX Files: Riding The Third Wave To A New Normal Of WAHA And Gigs
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
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2.4KDownloadsSuccess begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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4.3KOpinionYour Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
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3.2KPodcast
CX Files: The Key Steps To A Fast Work-From-Home Strategy
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
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8.4KSpecial ReportsJamaica: Gateway to the America’s
Jamaica is a country of extremes. It’s the place to which Ian Fleming retreated to write the James Bond books at his...
