Posts By Intelligent Sourcing
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Opinion
CXTech adds GigCX to the mainstream
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
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3.6KOpinionCan India and the Philippines still lead global BPO when WFH is now essential?
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
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4.0KNews6 Key Considerations to Future-Proof Your Outsourcing Portfolio | Webinar Deck and Replay
With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
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5.0KPodcast
CX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
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4.6KPodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
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3.6KOpinionEmbracing the post-Coronavirus smart working revolution
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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5.0KOpinionThe BPO’s sent everyone home, but how secure is your data now?
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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5.3KDownloadsCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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3.2KOpinionLess Effort, More Happy – CX essentials
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
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4.2KPodcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
