Posts By Intelligent Sourcing
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3.8KPodcastHyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
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4.5KDownloadsStrength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
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4.0KPodcast
CX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
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5.1KNewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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4.6KPodcastA Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
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3.4KOpinionProspects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
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3.5KNewsData & Analytics: The winning edge for your business in the new normal
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
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4.5KPodcast
CX Files: The human touch is the new normal for CX
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
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3.3KOpinionCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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5.8KDownloads
A 360-degree View of Enterprise Automation
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
