Posts By Intelligent Sourcing
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6.1KPodcastCX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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5.9KDownloadsEverest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
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3.9KOpinionTop 5 BPO CX predictions for 2021
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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4.1KPodcastYour chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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5.6KPodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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4.2KNews
Tackling the Global Pandemic: The State of the Contingent Workforce Management Market
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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4.0KOpinionWhat’s the Difference Between a Call Centre and a Contact Centre?
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
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5.8KNewsCXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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News
How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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4.5KDownloads
With Spin-off, IBM Finally Embraces a Cloud and AI-first Future
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
