Impact Sourcing Chapter UK&I

CX Files Special Edition: South Africa

Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting.  This has major implications for the CX and BPO sector in South Africa which for the last 20 years has been a destination of choice to serve the English speaking world.

In this interview, CX files spoke to a supplier on the ground and some key thought leaders in the industry who know the region well.

Listen to the podcast here

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