Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...
Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
Outsourcing services have transformed profoundly as a result of the pandemic; evolving client needs and operating models; the advent of new technologies...
Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...