All posts tagged "Downloads"
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130DownloadsFostering Innovation During the Downturn
Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
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568NewsWhere’s the Best European-Language Workforce?
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
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540News
Nine employee experience solutions enterprises need – Is surviving the recession enough?
Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees....
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1.8KNewsMetaverse: the New Gateway to Enhance Stakeholder Experience
The advent of the World Wide Web transformed how people consume experiences. The affordability of the internet and the emergence of smartphones...
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844NewsThe most important CX trends to focus on in 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
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274News
Dawn of the Planet of the Bots
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
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797Downloads
How to Accelerate through Economic Disruption: Strategies for the UK&I and European Markets
The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...
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1.4KDownloadsNew Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document...
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3.0KNews
Scaling automation across the enterprise
Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...
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2.3KNews
Becoming a Customer of Choice: How to Boost Your Supplier Relationships
Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...
