All posts tagged "Downloads"

The most important CX trends to focus on in 2023

Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...

Dawn of the Planet of the Bots

The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...

How to Accelerate through Economic Disruption: Strategies for the UK&I and European Markets

The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...

New Report – Offshore BPO Confidence Index 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022.  This document...

Scaling automation across the enterprise

Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...

Becoming a Customer of Choice: How to Boost Your Supplier Relationships

Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...

What’s next for CX?

Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...

Wisdom of the Crowd: The Gig Delivery Model in Trust and Safety

Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...

Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?

In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...

With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...