Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees....
The advent of the World Wide Web transformed how people consume experiences. The affordability of the internet and the emergence of smartphones...
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document...
Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...
Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...