Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...