All posts tagged "Downloads"

What’s next for CX?

Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...

Wisdom of the Crowd: The Gig Delivery Model in Trust and Safety

Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...

Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?

In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...

With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...

4Cs to Successfully Attain Business Agility in GBS Organizations

Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...

Metaverse Primer: What Is It and Where Can It Be Used

The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...

Strategies for effective hybrid working

As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....

5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing

Outsourcing services have transformed profoundly as a result of the pandemic; evolving client needs and operating models; the advent of new technologies...

Collapsing the Supply Chain: Top 14 Start-ups redefining real-time transportation visibility

Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...

The Next Era in Talent Management: Leveraging a Once-in-a-Lifetime Strategic Shift

COVID-19 significantly disrupted lives, businesses, and how work is executed. As we slowly emerge from the pandemic, businesses are facing an unprecedented...