Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...