COVID-19 significantly disrupted lives, businesses, and how work is executed. As we slowly emerge from the pandemic, businesses are facing an unprecedented...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT...
Organizations have identified Artificial Intelligence (AI) as a quintessential enabling layer in their digital transformations. As AI adoption increases, so too does...
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...