It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...