All posts tagged "Downloads"
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3.0KDownloadsPost Pandemic outsourcing trends for CEO’s
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
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2.2KDownloadsRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
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3.5KDownloadsBusiness Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
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2.2KDownloadsResilience Perspectives Post 2020: Insights into how different industries dealt with the impact of the pandemic and lessons learnt
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
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4.9KDownloads
An evolving digital workforce to assist humans
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
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5.7KDownloadsNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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5.3KDownloads
Everest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
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3.5KDownloadsTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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3.7KNews
Tackling the Global Pandemic: The State of the Contingent Workforce Management Market
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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4.1KDownloads
With Spin-off, IBM Finally Embraces a Cloud and AI-first Future
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
