CX Files: The Gig Economy + WFH = GigCX

Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK.

Ember Group recently published a research paper on the opportunities around a combination of CX and the gig economy – analysts are already calling this GigCX.

On the podcast, Simon explains why GigCX is happening now and the opportunities it creates.


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