The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics to payment for goods and services procured/delivered. Yet, OMF is a cumbersome process that consumes valuable resources and time in many organizations, characterized by manual effort, disconnected platforms/systems, and multiple hand-offs among stakeholders across different business processes. All of this makes the OMF process prone to human errors, which can have significant implications on a company’s revenue and operations.
Given rapidly changing business environments, companies that rely on traditional, highly fragmented OMF processes that require significant manual intervention risk becoming uncompetitive and irrelevant. In this study, we explore how organizations can revamp their traditional OMF processes through an integrated approach and digitalization of transactional activities, thereby improving stakeholder experience across the entire supply chain and associated business functions – sales, finance, procurement, and customer service.
Specifically, we address the following topics:
- The traditional OMF cycle in enterprise supply chain management
- Key issues plaguing the traditional OMF cycle
- A new approach to OMF success – integration and how it can be achieved
- The future of OMF integration