Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...