All posts tagged "Featured"
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3.5KNewsProductivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
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5.0KDownloadsWisdom of the Crowd: The Gig Delivery Model in Trust and Safety
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
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3.1KNewsDigital nomads can fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
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2.6KDownloads
Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
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4.0KNewsRecord customer service complaints point to trouble ahead unless businesses take action
Last month I wrote about the need for organisations to have a customer service reset in order to avoid the risk of...
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3.3KImpact Sourcing Chapter UK&IMaking an impact on unemployment & economic growth
Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing....
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Learning Experience Platforms (LXPs): The key to effectively upskilling and reskilling talent
With rampant talent shortages and rapid advances in technology, organizations across the globe are feeling the urgency to upskill and reskill their...
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3.5KNews
The rise of vulnerability and exclusion: supporting customers through challenging times
Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with...
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4.5KNewsYou may be surprised to know who’s really in prison
If I made a list of all my mistakes it would take a while to apologize for all of them. I think...
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3.7KNews
Unleashing the Power of AI for Business Transformation
Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption....
