No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....