One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...