Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....