India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by...
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
I received a message today from a European CEO that I work with and he just said: “…it’s crazy here!” That sums...
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...