Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
Organisations striving to streamline their processes are often met with the challenge of extracting data from documents. A single obstacle can hinder...
This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus...
Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
iContact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a...
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
Ready to help communities in need while helping your bottom line? Impact sourcing offers employment opportunities to marginalized populations, connecting you with...
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....