Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....