All posts tagged "Featured"
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126OpinionStill elusive but within reach? Effective GBS Business Relationship Management
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
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389OpinionHow to Drive Business Growth Through AI Outsourcing
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
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743OpinionAutomation and machine learning boosts productivity, engages employees, and delights customers
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
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669OpinionShould You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
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1.2KOpinionUnlocking Success: Embracing Contact Centres as a Rewarding Career Choice
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
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832Opinion
Is GigCX Changing The Future Of Work Itself?
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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659OpinionEvolving CX Environment Means Rethinking Ideal Agent Profile
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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675Impact Sourcing Chapter UK&IJon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
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701Impact Sourcing Chapter UK&IImpact Sourcing Report 2023 – Let’s make an impact together
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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1.1KNews
The Resilience of the BPO Industry During Economic Crisis
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
