Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists...
Reflecting further on our Annual Conference last week, it’s clear that enabling and empowering our people – whether through better training, access...
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing...
This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based...
Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this...
The largest awards programme that recognises contact centre talent in the UK. For more information visit www.ukncca.co.uk Celebrating their 29th year in...
Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...
In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...