All posts tagged "Featured"
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587Special ReportsImpact Sourcing-Creating opportunities for businesses and communities
Impact Sourcing continues to be a key driver for many businesses looking at outsourcing whilst working alongside their CSR. We are seeing...
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950NewsOutsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is...
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1.2KNewsSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
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1.8KOpinionBPO’s Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way
By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing...
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1.7KDownloadsCX roles of the future 2035
Welcome to a new era in customer experience (CX) Change is no longer coming — it’s now. AI technologies have rapidly become...
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1.8KPodcast
CX Files: What Do CX Suppliers Need To Bring To The Table?
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year...
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2.0KOpinionA CX “Turning Point”: Did 2024 Teach Us the Dangers of Putting Budgets Before Experience?
2024 will be remembered as a “turning point” year, especially for the customer experience (CX) industry. It was a year when companies...
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2.3KOpinionBecoming a GenAI Mature Organisation through Strategic Sourcing
Generative AI (GenAI) has taken the world by storm since its introduction by OpenAI in November 2022. Professional outlets have been quick...
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2.3KImpact Sourcing Chapter UK&IWhen Second Chances Are Denied, Everyone Loses
Over the past year, I’ve taken calls from women I’ve mentored—formerly incarcerated and working hard to rebuild their lives. These are the...
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2.6KPodcastCX Files: How Does the UK 2024 Budget Impact BPO and CX?
The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact...
