All posts tagged "Featured"
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203OpinionComplex climate change dynamics that feed directly into reputation and trust
It feels timely that, as I sit down to write this blog, we are in the middle of another heatwave here in...
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359OpinionScaling value without scaling headcount: The new promise of AI-enabled BPO
The business model that built the BPO industry over three decades is changing. What began as simple labor arbitrage – shifting work...
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1.9KOpinionNew research underlines importance of accredited BPO providers
Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...
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1.7KOpinion2026 CX & BPO Trends to Watch
Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...
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1.6KOpinionThe Next Evolution of Outsourcing
Go Digital or Go Home Fortune 500 companies across all industries are laser-focused on the pace of innovation, the deployment of new...
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1.7KOpinionBeyond GenAI: Why Agentic AI Is the Real Transformation Wave
Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...
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6.4KOpinionAI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams
Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...
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1.2KNewsThe future of outsourcing? Build smarter, elevate faster, return stronger
Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...
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1.3KNewsInteract launches South Africa research paper with Ryan Strategic Advisory
Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South...
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1.2KNewsEurope’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service...
