With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...