I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
Nothing remains static. In life as well as business, the cliché holds. No matter the sector, the ability of an enterprise to pivot...
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
It is with great pride that today we announce Intelligent Sourcing is the new home of UK & Ireland Impact Sourcing Chapter. ...
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
By David Frydlinger, Kate Vitasek, Jim Bergman, and Tim Cummins Contracting in the New Economy is a book about the why, what,...
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...